Questions about your order?
- All orders will be shipped out in a plain package that has a return address from “shipping department.” This is to protect your privacy.
- All orders take 12-24 business hours to process and then will be shipped within 24-72 hours once the order has been processed. The shipping time you selected applies once the order is ready to be shipped.
- COVID has impacted the process and shipping times of most packages so we appreciate your patience.
RETURNS & EXCHANGES
Trust and safety are key values that drive the Kristin B. Hodson brand. Due to the personal and health related nature of the products available on my page, we only accept returns if there is a defect or warranty related issue. We do this to ensure that customers know they are getting quality product that will be enjoyed for the first time by them. If your product is defective, please send an email within 7 days of receiving your product. Unfortunately we cannot issue a return due to a change in mind or unsatisfied with the result. If it is a warranty related issue, please reach out to the manufacturer directly.
All returns must be preapproved by sending an email to firstname.lastname@example.org